DTI supports Kiko Pangilinan’s proposed national law vs scalpers after surge in ticket complaints


Photo: Sen Kiko Pangilinan, meeting with DTI’s Consumer Protection Group head, Assistant Secretary Agaton Uvero


Former Senator Kiko Pangilinan's call to curb ticket scalping has gained momentum, as the Department of Trade and Industry’s (DTI) Consumer Protection Group expressed support for his proposal for a national law against scalpers.

Following complaints from concertgoers, the DTI has also pledged to take action against scalpers at the upcoming 2NE1 concert on November 16. During a recent meeting with Pangilinan, the DTI’s Consumer Protection Group head, Assistant Secretary Agaton Uvero, revealed that hundreds of complaints had been filed online regarding ticket sales for Olivia Rodrigo’s recent Manila concert. The ticketing company attributed the issues to a system glitch, which reportedly allowed resellers to purchase a high volume of tickets that were later resold at inflated prices—up to P23,000, compared to Rodrigo’s intended flat rate of P1,500. 



 We’re encouraged by DTI’s support and their commitment to prevent further exploitation of concert-goers. This is a critical step in ensuring fairness and protecting Filipino fans from scalpers who disrupt the market,” the former senator said. Pangilinan commended consumers who have formally filed their complaints with the DTI. “Holding companies to account for their products and services is part of the process that would ensure better products and services for the public, for all of us consumers,” he said.

In light of the recent controversy, Pangilinan emphasized the need for national legislation on scalping, particularly in the digital age where bots and automated resellers have become a widespread problem. “While local ordinances are helpful, we need a national anti-scalping law to ensure consistency and effective action,” he added.

As anticipation builds for the 2NE1 concert, the involvement of government authorities offers fans hope for a smoother and more transparent ticketing process. Pangilinan remains hopeful that with more consumer-rights action, combined with legislation, will mark the beginning of a fairer experience for Filipino fans and concert-goers, 


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